Fix or Scale Your Support Operations in 30 Days.

Cut ticket volume 20–60%, respond 2–3× faster, and build a calm, scalable Support org — powered by AI and German-level operational clarity.

Book a 20-Minute Fit Call

What you can expect in the first 30 days

20–60% fewer tickets through automation & better process design
2–3× faster response times via improved routing, ownership & workflow clarity
Up to 70% automation for repetitive tasks, follow-ups, and standard requests
A calm, structured support function that scales without chaos

Book a Fit Call

Most startups don’t have a Support or Ops leader.

They have:

chaotic inboxes
slow response times
overwhelmed agents
no clear workflows
confused routing
a founder handling fires every day

You don’t need another tool.

You need clarity, leadership, and execution.

That’s exactly what I provide.

Fractional Support & Operations Leadership — with AI superpowers.

I fix or scale support operations for startups and SaaS companies by combining:

calm, low-ego leadership
precise, German-level operational discipline
AI-driven automation
clear processes & ownership structures
fast execution (days, not months)

This approach reduces noise, increases speed, and frees leadership from day-to-day support chaos.

The 30-Day Sprint — your Support Ops fixed in one month

A structured, outcome-driven engagement designed for teams that need results fast.

Week 1 – Diagnose & Design

Support audit
Ticket taxonomy
Routing & workflow redesign
KPI baseline
Automation opportunities

Week 2 – Systems & Structure

Ownership model
Response frameworks
SOPs & escalation logic
QA structure

Week 3 – AI & Automation

AI-drafted replies
Automated triage
Auto-follow-ups
Macros/templates overhaul

Week 4 – Delivery & Handoff

Team training
Final workflow rollout
Reporting cockpit
30-day review of improvements

Price: $3,500 fixed
No risk, clear scope, measurable result.

Start Your 30-Day Sprint

Fractional Head of Support / Customer Operations

(10–40 hours per month)

For companies that need ongoing leadership without hiring full-time.

What’s included:

Weekly Ops leadership
Team oversight & coaching
Continuous automation expansion
Ticket volume reduction initiatives
KPI & reporting structure
Escalation & quality management
Hiring support & onboarding

Typical monthly retainer: $1,500–$4,500, depending on scope.

Explore Fractional Ops

Hi, I’m Gideon.

I build calm, scalable support operations that reduce noise, increase clarity, and free teams to do their best work.

My approach blends:

German-level operational precision
calm, low-ego leadership
hands-on execution
AI automation

I’ve rebuilt entire support systems from scratch, reduced workloads dramatically, and helped teams operate with more clarity, speed, and confidence.

If your support function is slowing down your business — I fix that.

Worked with brands handling 50,000–100,000+ annual support interactions.

Experience in SaaS, e-commerce, productized services, and digital platforms.

Specialized in AI-enhanced operations and customer experience workflows.

Ready for support operations that scale?